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Simplifying Insurance Eligibility Verification
Turning a 14-step workflow into 4 steps for clinic administrators.
Jordan Ellery
Senior UX Designer
1 min read read
UX DesignB2B
**Project Overview:** A comprehensive case study demonstrating my approach to *simplifying insurance eligibility verification* as a Senior UX Designer.
Context
Clinic staff were spending 3 hours a day verifying insurance. By automating data pulls and redesigning the review interface, we drastically reduced cognitive load.
The Execution Strategy
To tackle this challenge, I relied on a combination of deep research, iterative development, and tight feedback loops with stakeholders. We moved quickly to validate our core assumptions before scaling the solution.
+35%
Efficiency Gain
-2wks
Time to Market
100%
Stakeholder Approval
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