Amber Krosel
PMP
Career & Credentials
Career & Credentials
Certifications
Certifications
Project Management Professional (PMP), issued May 2026
Reforge: Mastering Product Marketing, issued Jan 2026
Asana: Workflow Specialist Certificate, issued Dec 2024
Udemy: Asana Project Management, issued Sep 2024
Coursera: Google Project Management Certificate, issued Mar 2024
Poynter-GateHouse Leadership Certificate for Newsroom Managers
Work Experience
Senior Business Operations Analyst
Indeed · Oct 2023 – Present
• Served as strategic operations and execution partner to VP and senior leaders, running quarterly planning, executive deep dives and offsites that align priorities.
• Stabilized an at-risk growth initiative during a complex Salesforce migration by quickly diagnosing misalignment, reconnecting stakeholders, resetting milestones and re-establishing reporting.
• Designed and implemented a centralized PMO tracking system in Asana supporting 20+ marketing-wide initiatives, increasing transparency into progress, risks and blocked decisions.
• Led portfolio planning and financial governance across a $XM+ annual budget, reducing budget variance by 42 percentage points in a single quarter through tighter forecasting and vendor accountability.
• Regularly synthesized complex cross-functional work into concise executive updates and action lists, enabling rapid, informed decisions and clear follow-through.
• Known as a go-to problem solver for ambiguous issues: step in, create clarity and structure, and then hand off to the appropriate leader or team once stable.
Senior Program Manager, Content Marketing
Indeed · Apr 2023 – Dec 2023
• Owned end-to-end delivery of Career Guide’s $XM global AI transformation initiative across seven international markets, coordinating Product, SEO, Editorial, Legal, Procurement and vendors.
• Established a cross-functional operating cadence (working groups, executive milestones and clear escalation paths) that kept diverse stakeholders aligned to shared OKRs and timelines.
• Built executive milestone reporting and escalation frameworks that simplified complex, multi-market work into clear narratives needed from senior leaders.
Content Marketing Manager, U.S. Content Quality
Indeed · Jan 2022 – Apr 2023
• Created and led governance frameworks for quality, legal and accessibility standards across an $XM vendor-led content portfolio of 35K+ net-new assets per year, ensuring scale while managing risk.
• Simplified and centralized content intake, review and escalation processes, reducing friction for partner teams and increasing delivery predictability.
SEO Content Manager
Indeed · Jul 2021 – Jan 2022
Leveraged SERP and performance data to guide scalable content production with consistency and quality.
Internal Communications Manager
Facebook · Feb 2020 – Jul 2021
• Supported VP and Director-level leaders during an operating model transformation impacting 500+ employees, building leadership narratives and communication plans that clarified strategy and reduced uncertainty.
• Partnered with HR and operations leads to translate complex org changes into simple, audience-specific messages and talking points for leaders.
• Managed leader communications calendars, messaging and town halls, ensuring consistency across forums and quick responses to employee questions.
Production Manager
Dun & Bradstreet · Jun 2018 – Dec 2019
• Led competitive intelligence and go-to-market content strategy for enterprise B2B data products, partnering with product marketing and sales leadership on positioning and narratives.
• Managed outsourced content pipelines, building lightweight processes and checks that ensured reliable execution and quality at scale.
Content Strategist & Enterprise Consultant
JSO Digital · Feb 2017 – Jun 2018
• Built scalable delivery programs supporting 70+ monthly client deliverables by designing editorial workflows, clarifying ownership and managing freelancers.
• Introduced simple tracking and feedback loops that improved quality while preserving a high tempo of work.
Director of Community Content, Center for News & Design
GateHouse Media · Feb 2014 – Jan 2017
• Led operations across 160 publications, leveraging centralized operating models and quality governance to deliver consistent output.
• Reduced production errors to near zero through training, process redesign and data-driven feedback for editors and contributors.
• Served as a hub between local editors, centralized production and senior leadership, surfacing risks, aligning priorities and ensuring follow-through on decisions.
Content Specialist, GateHouse News Service
GateHouse Media · Jun 2013 – Apr 2014
Assistant Managing Editor for Newsroom Development, Suburban Life Media
Shaw Media · Dec 2010 – Jun 2013
Reporter, Northwest Herald
Shaw Media · Jul 2008 – Dec 2010
Education
Master of Arts, Public Affairs Reporting
University of Illinois at Springfield
Bachelor of Arts, Communications
Bradley University
Washington Semester Journalism Program Certificate
American University
Awards & Recognition
Awards & Recognition
Eventex Silver Award, Event Marketing, May 2025: Indeed's Job Seeker Marketing team celebrated winning a Silver Award for its Careers in Care "Off the Clock" 2024 activation in the Event Marketing Category of the 15th global Eventex Awards. One judge wrote: “This is a model case of how a brand can earn equity through empathy. By deeply understanding the mental and emotional burnout facing healthcare workers, Indeed crafted an intimate yet high-impact experience that was as therapeutic as it was strategic.”
Indeed Exceptional Marketer Award - Group, Aug 2024: For program management and related results based on the Careers in Care "Off the Clock" event in May 2024.
Indeed Exceptional Marketer Award - Group, Jan 2023: For program management and related results based on a large-scale evergreen content production program in 26 global markets and SEO optimization programs in the U.S.
GateHouse Media Newspaper of the Year, Jan 2011
SNA/McCormick Foundation for Economic Reporting Fellowship, 2011
Illinois AP Editors Association Best Feature, Jan 2010
CMCJ/Pew Advanced Journalism for Crime Reporting Fellowship, 2009
Custom
Volunteer Work
Illinois College Press Association, Contest Judge, Jan 2014 to Present: Judge for the annual Illinois College Press Association contest, providing awards and feedback for aspiring journalists who contribute to monthly-, weekly- and daily-circulation college newspapers.
Love-A-Bull, Events Chair & Board Member, Feb 2020 – Dec 2021:
• Created a year-long calendar of 30-40 fundraising, adoption and outreach events and corresponding planning and implementation requirements for review and approval by the board
• Assembled event planning schedules with related event tasks for assignment to committee members and other volunteers to implement each event
• Built mutually beneficial relationships with area businesses and commercial partners to host events or contribute support to events
• Tracked donations, merchandise sales, silent auction revenue and other related data, and submitted accounting information per organizational finance guidelines
• Worked closely with Love-A-Bull's Marketing/Fundraising committees to create successful marketing and promotional materials that conveyed event information clearly and supported Love-A-Bull’s image and brand in the community
• Coordinated with the Board of Directors to ensure that event promotion was integrated into web-based/social media outreach
Leadership history:
• Events Chair (February 2020-December 2021)
• Board Member (April 2020-October 2021); Treasurer (June 2020-July 2021) and Vice President (January-October 2021)Austin Pets Alive!, Platinum Volunteer, Jul 2015 – Feb 2020:
• Volunteer Recognition Committee co-lead (January 2017-December 2019): Planned monthly meetups for all APA! volunteers, National Volunteer Week activities and an annual Platinum Party that celebrates the group's most devoted, long-term volunteers using minimal to no budget
• Dog Marketing and Events teams (July 2015 to December 2019): Wrote bios and social media posts for dogs to help them get adopted and volunteered during special events
• AmPA! Conference volunteer (February 2018 to February 2020): Proofread 450-page 2019 American Pets Alive! Conference Handbook and served as room monitor during annual conferences
• Dog Walking team (July 2015 to December 2015): Walked dogs regularly on Town Lake Animal Center campus