Amber Krosel

Amber Krosel

PMP

Senior Business Operations and Chief of Staff–style leader with 10+ years of experience partnering with executives to translate strategy into execution across marketing, operations and product-adjacent teams. Proven track record connecting dots across leaders, priorities and problems, often stepping into ambiguous, time-sensitive issues. Experienced in building executive operating cadences, managing SLT-style processes and driving rapid follow-through on CEO- and VP-level priorities while handling highly sensitive information with discretion.
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Career & Credentials

Career & Credentials

Certifications

Certifications

  • Project Management Professional (PMP), issued May 2026

  • Reforge: Mastering Product Marketing, issued Jan 2026

  • Asana: Workflow Specialist Certificate, issued Dec 2024

  • Udemy: Asana Project Management, issued Sep 2024

  • Coursera: Google Project Management Certificate, issued Mar 2024

  • Poynter-GateHouse Leadership Certificate for Newsroom Managers

Work Experience

Senior Business Operations Analyst

Indeed · Oct 2023 – Present

• Served as strategic operations and execution partner to VP and senior leaders, running quarterly planning, executive deep dives and offsites that align priorities.
• Stabilized an at-risk growth initiative during a complex Salesforce migration by quickly diagnosing misalignment, reconnecting stakeholders, resetting milestones and re-establishing reporting.
• Designed and implemented a centralized PMO tracking system in Asana supporting 20+ marketing-wide initiatives, increasing transparency into progress, risks and blocked decisions.
• Led portfolio planning and financial governance across a $XM+ annual budget, reducing budget variance by 42 percentage points in a single quarter through tighter forecasting and vendor accountability.
• Regularly synthesized complex cross-functional work into concise executive updates and action lists, enabling rapid, informed decisions and clear follow-through.
• Known as a go-to problem solver for ambiguous issues: step in, create clarity and structure, and then hand off to the appropriate leader or team once stable.

Senior Program Manager, Content Marketing

Indeed · Apr 2023 – Dec 2023

• Owned end-to-end delivery of Career Guide’s $XM global AI transformation initiative across seven international markets, coordinating Product, SEO, Editorial, Legal, Procurement and vendors.
• Established a cross-functional operating cadence (working groups, executive milestones and clear escalation paths) that kept diverse stakeholders aligned to shared OKRs and timelines.
• Built executive milestone reporting and escalation frameworks that simplified complex, multi-market work into clear narratives needed from senior leaders.

Content Marketing Manager, U.S. Content Quality

Indeed · Jan 2022 – Apr 2023

• Created and led governance frameworks for quality, legal and accessibility standards across an $XM vendor-led content portfolio of 35K+ net-new assets per year, ensuring scale while managing risk.
• Simplified and centralized content intake, review and escalation processes, reducing friction for partner teams and increasing delivery predictability.

SEO Content Manager

Indeed · Jul 2021 – Jan 2022

Leveraged SERP and performance data to guide scalable content production with consistency and quality.

Internal Communications Manager

Facebook · Feb 2020 – Jul 2021

• Supported VP and Director-level leaders during an operating model transformation impacting 500+ employees, building leadership narratives and communication plans that clarified strategy and reduced uncertainty.
• Partnered with HR and operations leads to translate complex org changes into simple, audience-specific messages and talking points for leaders.
• Managed leader communications calendars, messaging and town halls, ensuring consistency across forums and quick responses to employee questions.

Production Manager

Dun & Bradstreet · Jun 2018 – Dec 2019

• Led competitive intelligence and go-to-market content strategy for enterprise B2B data products, partnering with product marketing and sales leadership on positioning and narratives.
• Managed outsourced content pipelines, building lightweight processes and checks that ensured reliable execution and quality at scale.

Content Strategist & Enterprise Consultant

JSO Digital · Feb 2017 – Jun 2018

• Built scalable delivery programs supporting 70+ monthly client deliverables by designing editorial workflows, clarifying ownership and managing freelancers.
• Introduced simple tracking and feedback loops that improved quality while preserving a high tempo of work.

Director of Community Content, Center for News & Design

GateHouse Media · Feb 2014 – Jan 2017

• Led operations across 160 publications, leveraging centralized operating models and quality governance to deliver consistent output.
• Reduced production errors to near zero through training, process redesign and data-driven feedback for editors and contributors.
• Served as a hub between local editors, centralized production and senior leadership, surfacing risks, aligning priorities and ensuring follow-through on decisions.

Content Specialist, GateHouse News Service

GateHouse Media · Jun 2013 – Apr 2014

Assistant Managing Editor for Newsroom Development, Suburban Life Media

Shaw Media · Dec 2010 – Jun 2013

Reporter, Northwest Herald

Shaw Media · Jul 2008 – Dec 2010

Education

Master of Arts, Public Affairs Reporting

University of Illinois at Springfield

Bachelor of Arts, Communications

Bradley University

Washington Semester Journalism Program Certificate

American University

Awards & Recognition

Awards & Recognition

  • Eventex Silver Award, Event Marketing, May 2025: Indeed's Job Seeker Marketing team celebrated winning a Silver Award for its Careers in Care "Off the Clock" 2024 activation in the Event Marketing Category of the 15th global Eventex Awards. One judge wrote: “This is a model case of how a brand can earn equity through empathy. By deeply understanding the mental and emotional burnout facing healthcare workers, Indeed crafted an intimate yet high-impact experience that was as therapeutic as it was strategic.”

  • Indeed Exceptional Marketer Award - Group, Aug 2024: For program management and related results based on the Careers in Care "Off the Clock" event in May 2024.

  • Indeed Exceptional Marketer Award - Group, Jan 2023: For program management and related results based on a large-scale evergreen content production program in 26 global markets and SEO optimization programs in the U.S.

  • GateHouse Media Newspaper of the Year, Jan 2011

  • SNA/McCormick Foundation for Economic Reporting Fellowship, 2011

  • Illinois AP Editors Association Best Feature, Jan 2010

  • CMCJ/Pew Advanced Journalism for Crime Reporting Fellowship, 2009

Custom

Volunteer Work

  • Illinois College Press Association, Contest Judge, Jan 2014 to Present: Judge for the annual Illinois College Press Association contest, providing awards and feedback for aspiring journalists who contribute to monthly-, weekly- and daily-circulation college newspapers.

  • Love-A-Bull, Events Chair & Board Member, Feb 2020 – Dec 2021:
    • Created a year-long calendar of 30-40 fundraising, adoption and outreach events and corresponding planning and implementation requirements for review and approval by the board
    • Assembled event planning schedules with related event tasks for assignment to committee members and other volunteers to implement each event
    • Built mutually beneficial relationships with area businesses and commercial partners to host events or contribute support to events
    • Tracked donations, merchandise sales, silent auction revenue and other related data, and submitted accounting information per organizational finance guidelines
    • Worked closely with Love-A-Bull's Marketing/Fundraising committees to create successful marketing and promotional materials that conveyed event information clearly and supported Love-A-Bull’s image and brand in the community
    • Coordinated with the Board of Directors to ensure that event promotion was integrated into web-based/social media outreach

    Leadership history:
    • Events Chair (February 2020-December 2021)
    • Board Member (April 2020-October 2021); Treasurer (June 2020-July 2021) and Vice President (January-October 2021)

  • Austin Pets Alive!, Platinum Volunteer, Jul 2015 – Feb 2020:
    • Volunteer Recognition Committee co-lead (January 2017-December 2019): Planned monthly meetups for all APA! volunteers, National Volunteer Week activities and an annual Platinum Party that celebrates the group's most devoted, long-term volunteers using minimal to no budget
    • Dog Marketing and Events teams (July 2015 to December 2019): Wrote bios and social media posts for dogs to help them get adopted and volunteered during special events
    • AmPA! Conference volunteer (February 2018 to February 2020): Proofread 450-page 2019 American Pets Alive! Conference Handbook and served as room monitor during annual conferences
    • Dog Walking team (July 2015 to December 2015): Walked dogs regularly on Town Lake Animal Center campus

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